Privacy Policy
Last updated: 10/23/2025
This Privacy Policy explains how Serif ("we", "us", or "our") collects, uses, and protects information when you use our website and services, including AI-assisted writing tools, audio/video transcription, YouTube-to-text processing, and content generation features (the "Services").
Information We Collect
- Account information: name, email address, and authentication identifiers when you sign up or sign in.
- Content you provide: text inputs, prompts, uploaded files (audio, video, PDFs, images), and generated content saved within the app.
- Integrations data: information processed via connected services you authorize (e.g., YouTube links for transcription, Slack/Webflow publishing, where applicable).
- Usage data: interactions with features (e.g., transcription requests, generation actions), device and browser information, approximate location inferred from IP, and diagnostics for performance and reliability.
- Payment/billing: basic billing metadata (e.g., subscription status) handled by our payment processor. Sensitive payment details are processed by the processor and never stored on our servers.
- Cookies: necessary cookies for authentication and session continuity; optional analytics cookies where enabled.
How We Use Your Information
- Provide, maintain, and improve the Services and user experience.
- Authenticate users, secure accounts, and prevent abuse.
- Process content for AI generation and transcription (e.g., turning audio/video into text, producing blog drafts, outlines, or titles).
- Operate integrations you explicitly enable (e.g., YouTube link processing, Slack notifications, Webflow publishing where available).
- Analyze feature usage to improve performance, reliability, and quality.
- Provide customer support and communicate product updates.
- Comply with legal obligations and enforce our Terms of Service.
AI Models and Service Providers
We use third-party infrastructure and AI model providers to deliver core functionality. These providers may process your inputs and outputs solely to provide the requested operations, subject to their terms and privacy commitments. We limit data sent to providers to what is necessary for the requested feature.
- Authentication and storage: We use Supabase for auth, data persistence, and secure file storage where applicable.
- Hosting: We host the application on modern cloud infrastructure (e.g., Vercel) for reliability and performance.
- YouTube processing: For YouTube-to-text workflows we may use approved APIs and trusted intermediaries you authorize to fetch and process media, consistent with provider policies.
- Payments: Payments are processed through a third-party processor. We do not store sensitive card details.
Data Retention
We retain account and content data for as long as your account is active or as needed to provide the Services. You may delete generated content and uploads from within the app where supported. We may retain limited records to meet legal, tax, or security obligations.
Your Choices and Rights
- Access, update, delete: Manage profile information and content in the dashboard. Contact us to request deletion of your account.
- Opt-outs: You can opt out of non-essential communications and, where available, analytics cookies.
- Permissions: You control which integrations are connected and what data they can access.
Security
We implement administrative, technical, and physical safeguards to protect your data, including secure authentication, encrypted transport, and restricted access. No method of transmission or storage is 100% secure; we continuously improve our security practices.
Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
International Transfers
Your information may be transferred to and processed on servers located in regions different from your own. We take steps to ensure an adequate level of protection consistent with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Policy.
Contact Us
If you have questions about this Policy, please contact us using the support channels provided in your account or via the contact information on our website.